Leaving Gototherapy, and what happens to your records.

1. Payment at present

No payment is taken for membership at present. Membership is without charge while the directory is founded, so there is nothing to refund and no failed payment to handle.

When a price is set, it will be announced in advance, this page and the terms of service will be updated together, and no member will be charged without agreeing to the price first. Anyone who does not wish to pay may leave before the first payment and nothing is owed.

2. How to leave

You close your account from your member account, at the bottom of the overview. There is no notice period and nobody to phone. If you cannot log in, email anh@talkingcounselling.co.uk from the address on your account and we will close it for you.

3. When it takes effect

At once. Your profile is removed from search, from the issue and town pages and from the six questions the moment you close the account, and your address no longer opens anything.

4. What happens to your records

Closing your account deletes your profile, your photograph and video, your availability, the documents you sent, the record of the checks made on them, and the account itself, at once. If you rejoin later, you apply again and the checks are made again.

One small record stays for twelve months: your name, your email address, the dates you were a member, and whether you left or were removed, so that a complaint or a question arriving after you have gone can be answered. Only staff can see it, and it is deleted on its own when the twelve months are up. The privacy policy says the same.

5. Removal by Gototherapy

Gototherapy removes a profile from search when a required check lapses and is not renewed, when a professional register sanctions or removes the member, when a document sent for checking turns out not to be genuine, or when a profile breaks the terms and is not corrected after we ask. The member is emailed each time and told why.

A lapsed check is not a removal: the badge comes off and the profile says so, and the badge comes back when the renewal has been checked. Only a sanction, a false document or an unanswered breach ends membership.

6. Questions

Use the route on the complaints page, or email anh@talkingcounselling.co.uk.