Complaints
If something is wrong, this is the route.
There are two kinds of complaint. A complaint about Gototherapy itself, such as a listing that is out of date or a check that appears not to have been done, comes to us. A complaint about a registered professional's conduct or practice goes to their professional register, which has the power to investigate and to remove them. Gototherapy will tell you which register that is and will act on the outcome.
About Gototherapy or a listing
Email anh@talkingcounselling.co.uk. It is read by the founder, who also leads the checking, and nobody else. Say which profile or page you mean, what you think is wrong, and how you would like to be told what happens. You will get a reply by email saying what was found and what was done.
A concern about a register entry, insurance or supervision is checked against the source, and the profile is hidden from search while it is. A concern that turns out to be right is fixed and the member is told. A concern that turns out to be wrong is explained.
About a professional's conduct
Every therapist, supervisor and trainer listed here is registered with a professional body, and that body runs the complaints process for its members. The register is named on the profile. If a complaint results in a sanction or removal from the register, the profile is removed from Gototherapy.
Each body publishes its own complaints procedure on its own website; search for the body's name together with the word complaints, or ask us and we will point you to it. Gototherapy does not investigate a professional's conduct itself, because it has no power to, but it acts on what the register decides.
Coaches and training providers are not regulated in the UK and have no register. A concern about a coach listed here comes to Gototherapy directly, at the address above.
If you need help now
The complaints route is not for emergencies. See urgent support.